COOLDECK.SHOP TERMS AND CONDITIONS OF USE

CoolDeck.shop is operated by Arbutus E-Commerce Co. Throughout this agreement, Arbutus E-Commerce Co. is referred to as Arbutus E-Commerce Co. “us”, “we”, and “our”. These terms and conditions of use (“Terms of Use”) constitute a legal agreement between you and us. Please read these Terms of Use entirely before continuing to use the site. Clicking on PLACE ORDER BUTTON ON THE CHECKOUT PAGE CONFIRMS YOUR AGREEMENT TO OUR TERMS OF USE. IF YOU DO NOT AGREE TO THESE TERMS OF USE, PLEASE DISCONTINUE USING OUR SITE

Content Copyright

All text, images, buttons, audio, video, other digital media, data, downloads, compiled source code, software are property of Arbutus E-Commerce Co. or other affiliated content contributors and may not be used or reproduced without the consent of Arbutus E-Commerce Co. or its respective affiliates.

Privacy

Your privacy is very important to us. To view our detailed privacy policy, Click Here.

Registration/Your Account

When using this site, you may sign up and/or terminate your account at any time. It is your sole responsibility to keep your username and password confidential and accept all activity under your account.

Your Rights to Access and Use

Your access and use of CoolDeck.shop may be monitored for traffic counters, as well as quality control purposes. When you (the user) visit our website, the cookie technology enables us to see whether you are a new user, or you have visited our website before. The cookie technology does not extract any information from your computer. For more information on the cookie technology, please view our privacy policy. Arbutus E-Commerce Co. may elect to make any changes/additions/modifications to the website at its sole discretion without a direct notice to you.

Product Information

All our high quality products come from selected manufacturers from around the world. We are highly committed to your satisfaction and only offer products from well established and experienced manufacturers. Color of images appearing on the website may not be true to color, depending on the lighting and resolution of the screen or other factors. To physically see the fabric swatches, please follow the link at the item page (Some manufacturers may not apply).

Finish/Color Disclaimer

Our sites display photographs that have been converted into digital images to represent the products available for purchase.  Typically these images make representations of finish colors and glass pieces that may have variations. Many of the products that we carry are hand finished or include hand-blown glass and may have slight variations from product to product. For these types of artistic products the finish or glass may not be the same as represented in the image(s). Each piece can vary in color intensity and in the pattern it reflects. Glass shades can also vary slightly in their shape when hand blown. Glass colors can appear different when a fixture is turned on vs. turned off. Likewise, because all computer monitors interpret color differently, we cannot guarantee that the fixture you receive will have colors that match what you viewed with your monitor.

Disclaimers

Arbutus E-Commerce Co. dba CoolDeck.shop may at any time change, modify, or update any part of this website or any other website within the Arbutus E-Commerce Co. network without prior notice. We also reserve the right to refuse service to anyone who does not comply with the terms and conditions herein. CoolDeck.shop does not guarantee all of the information on this website due to human error by way of inaccuracies, errors, or omissions. Product suppliers reserve the right to make changes to product offerings, materials and construction at any time. Every effort is made to remove obsolete products from our site. All prices and descriptions listed on the web site are subject to change without notice. We reserve the right to change posted prices at any time. If, through a technical malfunction, we post incorrect prices, we reserve the right to cancel orders placed when the incorrect pricing was posted.

Order Acceptance

CoolDeck.shop reserves the right to decline an order or cancel an order at any time and for any reason. Some examples of situations resulting in the cancellation of an order are: not enough inventory to fill the order, we cannot ship to the address provided, our Fraud detection department has determined that the order cannot be accepted, or errors in pricing or descriptions.

Prices and availability of products on the Site are subject to change without notice. Errors will be corrected when discovered, and we reserve the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted).

If all or part of your order is canceled, we will notify you as soon as possible. We may also need to contact you to verify information regarding your order. To ensure a successful transaction, we do charge you at the time of purchase.

Estimated Shipping Dates

At the time the order is placed, an email with order confirmation is sent, which includes approximate lead time for the order. Please be aware, all our products are custom made and shipping dates are only estimated and can change based on product availability. Once the order is accepted by the manufacturer, we will send you an updated approximated ship date if it’s different from the original date that was communicated during order confirmation. After you receive the updated ship date, you will have 24 hours to make changes/cancellations to your order via contact us link. If the order is not cancelled, we will proceed with production of the order. All orders in production are subject to restocking fee.

Additional Charges:

Any changes to your order following confirmation of your order, may incur fees. These instances can include but are not limited to:

• Address change
• Item(s) change/modification
• Storage fees
• Failed delivery attempt(s)

Delivery

Due to our extensive selection of products, CoolDeck.shop often ships products from several different locations. You may experience shipments arriving at different times and from different locations. Once an order has been sent to the shipping facility for packing and shipping, it is considered a shipped order. This may occur 1 day or a few hours prior to shipment. At this late stage in the process, it may still be possible to cancel an order (i.e. prevent it from shipping) and we will certainly try if that is your wish. However, please note that in some cases, it will not be possible to retrieve the order or prevent it from shipping. In these cases, your order will be subject to our return policy. Some orders may be shipped via freight truck due to their large size and not small parcel (ie. UPS/FedEx). These types of shipments must always be inspected and signed for upon receipt. Please note that freight truck shipments may be challenging to move and may require extra help; freight truck companies may or may not be able to assist you.

We offer the following freight delivery methods by third party carriers:

1. UPS/FedEx – This method applies to items with size and/or weight small enough to be handled by these carriers. You will be able to track your delivery using standard UPS/FedEx tracking numbers using www.UPS.com or www.FedEx.com
2. Freight Delivery – Freight delivery is made for items with size and/or weight too large for small package carriers such as UPS or FedEx. Deliveries will be made during normal business hours and the delivery agent will contact you in advance to schedule a convenient time of delivery. The items will be dropped off on the driveway of the house and it will be your responsibility to move the items into your desired location.

Order Status

You may check the status of your order by signing into your account and clicking on the Orders Information link. Items shipped by UPS or other equivalent carriers will have a tracking number available for you to track your order.

Cancellation Information

All our products are made to order and cancellations MUST be submitted via CONTACT US page within 24 hours of each order placement. If the order is cancelled after 24 hours and before shipment, 50% of the funds will be retained

Warranty

Refer to the warranty offered by the specific manufacturer Lifetime and other extended warranties only apply on a promotional basis. CoolDeck.shop reserves the right to modify it’s warranty offerings without notice, including the lines being offered with extended warranties. It is your responsibility to keep all documentation needed for warranty claims. This includes your order number along with email receipts. Our warranties cover against all defects in workmanship, assembly and materials used in the products and also against leaks and rust to products. Finish fading on outdoor lighting fixtures due to environmental factors are excluded from this offer. We will repair or replace, at our sole discretion, any products that fail to operate due to a defect, excluding the free replacement of glasses which have become damaged due to mishandling, improper installation or use, or resulting from extreme acts of nature or the free replacement of lamps which may have been provided with certain fixtures. We will not honor any claim for improperly installed fixture(s) or when modifications outside the manufacturer’s warranty have been made. No charge backs or charges for labor or materials will be honored. Warranties do not apply on orders over $5,000.

Access and Interference

Additionally, you agree that you will not copy, reproduce, modify, create derivative works from, distribute, or publicly display any content (except for Your Information) from the Site without the prior expressed written permission of Arbutus E-Commerce Co. and the appropriate third party, as applicable; or interfere or attempt to interfere with the proper working of the Sites or any activities conducted on the Sites.

Limitations of Liability

Under no circumstances will Arbutus E-Commerce Co., dba CoolDeck.shop or any of it’s affiliates be liable for losses or damages associated with the use of this or any website in the Arbutus E-Commerce Co. network.

Legal Disclaimer

The Terms and Conditions shall be governed in accordance with the laws of the Province of British Columbia. All disputes under the Terms and Conditions shall be resolved by litigation in the courts of the Province of British Columbia including the federal courts. The jurisdiction for any and all disputes arising from said Terms and Conditions shall be in Nanaimo in the Province of British Columbia.